Shipping policy

Processing Time

All candles are handmade to order. Orders are typically processed within 2–5 business days before shipment.

During holidays or busy seasons, processing times may be slightly longer.

Shipping Rates

Shipping costs are automatically calculated at checkout based on your delivery address and the shipping service selected.

Delivery Times

Estimated delivery times begin once your order has been shipped.

Please note that delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at shopbyvina@gmail.com

We will do our best to assist you in resolving the issue with the shipping carrier.

Contact

If you have any questions about shipping, please contact us at:

shopbyvina@gmail.com